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(Mon.-Fri. 8.30 - 19.00) +49 341 926590

Fax: 0341 / 926 59 100 E-Mail: info@haendlerbund.de

Phone:+49 341 926 59 560

Mon.-Fri. 8.30 - 19.00

Phone:+49 341 926 59 560

Mon.-Fri. 8.30 - 19.00

The largest e-commerce association in Europe
with more than 80,000 secured online presences

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Use our fast and free callback service!

+49 341 926 59 560

info@haendlerbund.de

+49 341 926 59 100

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Good Customer Service is Rewarded!

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    HB Contact Service – quick & dependable

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  • Kundenservice Siegel

    Customer Service Trustmark

    Show your customers Germany’s first and
    only customer service trustmark!

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Professionalise Your Business Model

Are you looking for a simple and cost-effective solution to be available 24 hours a day for your customers? Let our trained e-commerce staff take care of customer service including support by phone, e-mail and messenger services. With HB Contact Service you have an experienced partner at your side! Friendliness, comprehensive know-how in the field of e-commerce and an excellent command of English. No matter if accepting orders, complaint processing or general customer questions – you can rest easy, because HB Contact Service takes over customer services for you from now on!

  • 24/7 Customer Service: achieve higher revenues through constant availability.
  • B2C & B2B: HB Contact Service is suitable for every industry – whether B2B or B2C.
  • Satisfied Customers: good customer service creates satisfied customers and repeat customers.
Here’s what we can do for you

24/7 TELEPHONE SERVICE

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E-MAIL MANAGEMENT

LIVE CHAT SERVICE

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CUSTOMER SERVICE TRUSTMARK

More time for your main business

Let telbes take over your customer service and concentrate fully on your core business! Qualified, round-the-clock customer support ensures more satisfied and repeat customers, creates room for development and innovation and creates ideal conditions for increasing your sales.

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24/7 Availability
There for you around the clock!
24 hours a day, 365 days a year.

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Increased Sales
Satisfied customers become repeat customers

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Versatility
Time for business appointments, events or leisure activities.

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Cost Airbag
You decide how much you want to invest in your customer service.

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A Unique Selling Point
Score points against competitors through qualified sales talent.

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International Business
We make internationalisation easier for you through multilingual telephone service.

Germany's first & only customer service seal

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  • Show your customers that you care about good service.
  • Return customers increase your shop turnover.
  • Integrate the customer service seal into your shop and get ahead of your competitors.
  • No long contract period – the trustmark can be cancelled monthly.
  • And best of all: HB Contact Service customers receive it FREE OF CHARGE if the requirements are met.

Customer Opinions

„Outbound sales is a new business area in our company, so we were looking for a professional and cost-effective partner to support us. Due to the excellent advice on customer acquisition and the competent and communicative agents in the contact centre, we chose HB Contact Service. After a training on our products and the industry, the employees went to work. The results were excellent scheduling and very good feedback from our customers – exactly what we were looking for. We are more than enthusiastic to be working with you, thank you very much!“

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Patrick Rechlin, Site Manager IMS Kommunikationstechnik GmbH

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