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Good Customer Service is Rewarded!
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Customer Service Trustmark
Show your customers Germany’s first and
only customer service trustmark!
Professionalise Your Business Model
Are you looking for a simple and cost-effective solution to be available 24 hours a day for your customers? Let our trained e-commerce staff take care of customer service including support by phone, e-mail and messenger services. With telbes you have an experienced partner at your side! Friendliness, comprehensive know-how in the field of e-commerce and an excellent command of English. No matter if accepting orders, complaint processing or general customer questions – you can rest easy, because telbes takes over customer services for you from now on!
- 24/7 Customer Service: achieve higher revenues through constant availability.
- B2C & B2B: telbes is suitable for every industry – whether B2B or B2C.
- Satisfied Customers: good customer service creates satisfied customers and repeat customers.
24/7 TELEPHONE SERVICE
ORDERING SERVICE
E-MAIL MANAGEMENT
LIVE CHAT SERVICE
OUTBOUND CAMPAIGNS
CLICK-TO-MESSAGE
DETAILED REPORTING
CUSTOMER SERVICE TRUSTMARK
More time for your main business
Let telbes take over your customer service and concentrate fully on your core business! Qualified, round-the-clock customer support ensures more satisfied and repeat customers, creates room for development and innovation and creates ideal conditions for increasing your sales.
Services & Prices in Detail
24/7 Availability
There for you around the clock!
24 hours a day, 365 days a year.
Increased Sales
Satisfied customers become repeat customers
Versatility
Time for business appointments, events or leisure activities.
Cost Airbag
You decide how much you want to invest in your customer service.
A Unique Selling Point
Score points against competitors through qualified sales talent.
International Business
We make internationalisation easier for you through multilingual telephone service.
Germany's first & only customer service seal
- Show your customers that you care about good service.
- Return customers increase your shop turnover.
- Integrate the customer service seal into your shop and get ahead of your competitors.
- No long contract period – the trustmark can be cancelled monthly.
- And best of all: telbes customers receive it FREE OF CHARGE if the requirements are met.
Customer Opinions
„Outbound sales is a new business area in our company, so we were looking for a professional and cost-effective partner to support us. Due to the excellent advice on customer acquisition and the competent and communicative agents in the contact centre, we chose telbes. After a training on our products and the industry, the employees went to work. The results were excellent scheduling and very good feedback from our customers – exactly what we were looking for. We are more than enthusiastic to be working with you, thank you very much!“
Patrick Rechlin, Site Manager IMS Kommunikationstechnik GmbH
