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(Mon.-Fri. 8.30 - 19.00) +49 341 926590

Fax: 0341 / 926 59 100 E-Mail: info@haendlerbund.de

Phone:+49 341 926 59 560

Mon.-Fri. 8.30 - 19.00

Phone:+49 341 926 59 560

Mon.-Fri. 8.30 - 19.00

The largest e-commerce association in Europe
with more than 80,000 secured online presences


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+49 341 926 59 560


+49 341 926 59 100

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    Customer Service Trustmark

    Show your customers Germany’s first and
    only customer service trustmark!

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Professionalise Your Business Model

Are you looking for a simple and cost-effective solution to be available 24 hours a day for your customers? Let our trained e-commerce staff take care of customer service including support by phone, e-mail and messenger services. With telbes you have an experienced partner at your side! Friendliness, comprehensive know-how in the field of e-commerce and an excellent command of English. No matter if accepting orders, complaint processing or general customer questions – you can rest easy, because telbes takes over customer services for you from now on!

  • 24/7 Customer Service: achieve higher revenues through constant availability.
  • B2C & B2B: telbes is suitable for every industry – whether B2B or B2C.
  • Satisfied Customers: good customer service creates satisfied customers and repeat customers.
Here’s what telbes can do for you









More time for your main business

Let telbes take over your customer service and concentrate fully on your core business! Qualified, round-the-clock customer support ensures more satisfied and repeat customers, creates room for development and innovation and creates ideal conditions for increasing your sales.

Services & Prices in Detail
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24/7 Availability
There for you around the clock!
24 hours a day, 365 days a year.

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Increased Sales
Satisfied customers become repeat customers

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Time for business appointments, events or leisure activities.

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Cost Airbag
You decide how much you want to invest in your customer service.

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A Unique Selling Point
Score points against competitors through qualified sales talent.

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International Business
We make internationalisation easier for you through multilingual telephone service.

Germany's first & only customer service seal

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  • Show your customers that you care about good service.
  • Return customers increase your shop turnover.
  • Integrate the customer service seal into your shop and get ahead of your competitors.
  • No long contract period – the trustmark can be cancelled monthly.
  • And best of all: telbes customers receive it FREE OF CHARGE if the requirements are met.
Get the Customer Service Trustmark free of charge

Customer Opinions

„Outbound sales is a new business area in our company, so we were looking for a professional and cost-effective partner to support us. Due to the excellent advice on customer acquisition and the competent and communicative agents in the contact centre, we chose telbes. After a training on our products and the industry, the employees went to work. The results were excellent scheduling and very good feedback from our customers – exactly what we were looking for. We are more than enthusiastic to be working with you, thank you very much!“

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Patrick Rechlin, Site Manager IMS Kommunikationstechnik GmbH

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