Right of Withdrawal in Online Retail
Consumers have a right of withdrawal when concluding distance contracts. This also includes Internet shopping. Online retailers are obliged to inform their customers about their right of withdrawal.
This should be done via a clearly visible cancellation policy placed in the shop. For this purpose, retailers are provided with a uniform model revocation instruction valid in Europe, which must, however, be individually adapted depending on the business model. Shop operators are also obliged to include a withdrawal form on their website. The legislator has also created a template for this.
The currently valid right of withdrawal has been in force since 13/06/2014. Here you can see an overview of all changes in the law. The new rules have been in effect for some time now, but many online retailers have still not implemented the necessary adjustments. Violations of the right of withdrawal are therefore a frequent reason for warnings.
Frequent errors in the cancellation instructions
- Use of a not-current cancellation policy
- Incorrect implementation of the design notes
- incorrect placement of the cancellation policy
- Inadmissible restriction of the right of withdrawal, e.g. "return only in original packaging"
- Insufficient information on the assumption of the return costs
These and other errors can quickly lead to a warning. Händlerbund protects you from costly warnings by producing well-founded legal texts. Our lawyers, who specialise in online law, will also help you if you have already received a warning due to incorrect cancellation policies.
Services within the Scope of the T&Cs Service
We offer cancellation policy instruction individually adapted to your business model as well as all other legal texts, which you need for your online presence in the context of the T&Cs service. We assume liability of all legal texts created and are thus extensively protected in the event of a warning.
- Currently valid cancellation policy
- Standard European Model Withdrawal Form
- Update service and assumption of liability