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Phone:+49 341 926590

Mon.-Fri. 8.30 - 19.00

Phone:+49 341 926590

Mon.-Fri. 8.30 - 19.00

The largest e-commerce association in Europe
with more than 80,000 secured online presences


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+49 341 926 59 560


+49 341 926 59 100

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Payment and Shipping Conditions

The use of payment and shipping terms in distance selling allows consumers to be provided with "payment and shipping details" in good time before the contract declaration is submitted.

In addition, the Price Indication Ordinance (PAngV) stipulates in Article 1(2)(1)(2) that traders who offer goods to final consumers on a commercial or business basis as part of distance selling or advertise prices must indicate whether additional delivery and shipping costs are incurred. If additional delivery and shipping costs are incurred, their amount must always be stated.

The term "shipping costs" includes the costs of shipment as well as the costs of packaging, which are to be shown in addition the price of the goods.

Show shipping costs correctly

You can either figure out the actual shipping costs directly near the item price, or display the shipping costs summarised on a separate page in your online shop. A link positioned in the immediate vicinity of the article price must then lead to this page so that the availability of the shipping costs in the final price is still guaranteed. Example "incl. VAT plus shipping"

Frequent Reasons for Warnings

  • All references to insured or uninsured shipping | Example: "We ship only insured"
  • Shipping costs on request | Example: "We will inform you about our shipping costs on request".
  • When staggering the shipping costs according to weight categories, it is forgotten to indicate the shipping weight on the article.

  • T&Cs Service

    • individual preparation and adaptation of all legal texts by attorneys specialising in IT law
    • T&Cs Update Service
    • assumption of liability

    With the T&Cs Service, you receive all the necessary legal texts for your online shop or for your selling on the various sales platforms such as eBay.

    Become a Händlerbund member

    Unlimited Membership €49.90*p. mth.
    • unlimited number of legally secured online presences
    • provision of national and international legal texts
    • unlimited access to legal advice
    • unlimited representation in the event of legal action
    • your online shop checked by an expert legal team
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    * All prices are net plus mandatory sales tax payable as an annual fee.
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