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Trust Building Solutions

Building trust gives online retailers the possibility to show their customers just how serious they are. With seals of approval and a customer review system, online retailers can move ahead of the competition.

Our Käufersiegel is the seal of approval for building trust and sales for online shops. An online trustmark offers online retailers the opportunity to demonstrate potential customers that they are trustworthy. Online retailers with an online trustmark will stand out from the competition and can build trust among buyers, which will in turn increase the chances of selling.

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An online trustmark offers online retailers the opportunity to demonstrate potential customers that they are trustworthy. Online retailers with an online trustmark will stand out from the competition and can build trust among buyers, which will in turn increase the chances of selling.

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Käufersiegel Trust Mark

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    Start building trust on the internet!

    Buyers are still wary of untrustworthy and unreliable retailers. Loss of sales and falls in revenue are the consequences. The Käufersiegel can help you to overcome these difficulties and build trust among your potential customers.

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    Increase your revenue!

    The Käufersiegel offers an effective marketing tool and demonstrates that you have been thoroughly checked against quality criteria following an individual shop inspection of your shop. Aspiring online retailers are given the opportunity to set themselves apart from the competition, demonstrate to potential customers that they are trustworthy, and ultimately achieve a sustainable increase in revenue.

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    Reduce the number of cancelled sales!

    Integrated customer protection guarantees a secure shopping experience for your customers. Käufersiegel supports well-known payment methods such as PayPal, Klarna, Ratepay or purchase on account. Customers identify with these, and that builds trust in your business.

Käufersiegel in detail

  1. The Käufersiegel is awarded after a successful inspection of your online shop, in which we check it using a set of quality criteria.
  2. A personal legal expert accompanies you throughout the entire certification process.
  3. All relevant legal texts are provided to no extra cost.
  4. A detailed web-based inspection report will help you resolve any issues quickly and easily.
  5. You receive an online certificate, which is an effective marketing tool that your customers can also access quickly and easily to ensure the validity of your Käufersiegel trust mark.
  6. Integrated customer protection ensures fewer sales cancellations.

Requirements for successful certification

  1. You have your own online store with a checkout system.
  2. You sell only physical products (no downloadable products, no services) and / or offer repair services (via a checkout system and without providing a quote or estimate beforehand).
  3. Your offers are aimed exclusively at consumers or at consumers and contractors (no exclusive B2B sales).
  4. You have an integrated payment method that comes with its own customer protection and is therefore recognised by Käufersiegel (e.g. PayPal, Klarna, Ratepay).

Assistance with legal warnings

  • Legal texts in 8 languages
  • Unlimited legal advice via e-mail and telephone
  • Assistance with legal warnings – no matter if it's your fault or not
  • Comprehensive shop inspection
  • Certification with Käufersiegel trust mark
Memberships in Detail
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