Since its foundation in Leipzig in 2008, Händlerbund has been actively committed to the further development of the entire e-commerce industry. The 360° e-commerce network with its members and service partners supports retailers from all over Europe in their professionalisation. Due to the rapid development of e-commerce, Händlerbund has quickly become Europe's largest online trade association.
The Händlerbund Timeline – 10 years of online trade
It all begins with a Leipzig law firm. Andreas Arlt founds the Händlerbund on 3 October 2008. There are a handful of employees and a fax machine that rarely stands still.FUN FACT
Airbnb, Zalando, Groupon, JTL, Kaufda, Spotify and eDarling were also founded in 2008.
3,000 secure shops
At Händlerbund, warnings of affected retailers are increasing daily. The Händlerbund employs four lawyers. Ten years later, there will be more than 30 experts in dozens of areas of law.FUN FACT
At that time German online trade had a turnover of €13 billion. Of that turnover, 11% is through Amazon.
5,000 secure shops
Andreas Arlt, Tim Arlt and Frank Herrmann occupy the board. The leadership of Händlerbund remains unchanged to this day.FUN FACT
In December 2010, the first newsletter is sent to 3,488 recipients. Today we send our newsletters to over 1.3 million recipients per month.
10,000 secure shops
In July 2011, the trade blog OnlinehändlerNews is launched. The marketing department with four employees is created. The Prokur debt collection service protects retailers from payment defaults by their customers.FUN FACT
In July 2011, OnlinehändlerNews goes online. Today, the specialist blogs visit around 250,000 readers every month.
18,000 secure shops
We offer a T&Cs interface for automatically updating legal texts. From now on an entire customer service team will look after the members.FUN FACT
German online trade has doubled since its foundation. Every fifth euro is earned via Amazon.
22,000 secure shops
Händlerbund expands its offices to a second building. More than 100 employees will already be employed in 2013. Two years later, the number will have doubled. The partner firm ITB Attorneys at Law is founded.FUN FACT
We have over 4,000 fans on Facebook. In three years, it'll be over 20,000.
30,000 secure shops
The Consumer Rights Directive is overrunning the industry. The lines run hot until late at night – the board members also step in. In order to better represent the interests of our members and to have our finger on the pulse of decisions, we are opening an office in Berlin in 2014. We are the first German agency to join the umbrella organisation Ecommerce Europe.FUN FACT
The 1st E-Commerce Meeting Place will take place in Berlin.
40,000 secure shops
We found telbes as a professional customer service for our retailers. In the ARCUS Park we are expanding to a second floor.FUN FACT
Women's quota in the IT sector? No problem. Today, 63% of our employees are women.
50,000 secure shops
We are expanding our offices on two floors. The employees have their own fitness room, the SkyLounge with terrace, Playstation, table tennis and ice cream freezer at their disposal.FUN FACT
Trainer Hagen has been giving fitness courses for our team since 2012. Since then, the Leipzig company run has been a fixed date in the calendar.
60,000 secure shops
The telbes customer service starts. SellerBoost, Network.A and AmzCheck are going to start. Meanwhile, training days, workshops, seminars and conferences for online retailers take place nationwide.FUN FACT
The Händlerbund event team organises more than 180 events a year within the framework of the E-Commerce Campus.
80,000 secure shops
The GDPR enters into force. Händlerbund has experienced the strongest growth in membership since it was founded. The first in-house trade fair – Net&Work together with Michael Atug – attracts over 1,300 visitors.FUN FACT
The turnover in German online trade has quadrupled to around €60 billion since the foundation of Händlerbund.
What I particularly like about Händlerbund is that I can work independently, bring in my own ideas and adapt my training content to my interests. read more about Maria
When I joined Händlerbund seven years ago, I hardly knew anything about the e-commerce industry. SEO was also an absolute foreign word for me, which changed quickly. read more about Stefanie
On 1 June 2016, a new phase of my professional career began – I started working at Händlerbund. Even on my first rehearsal workday, the new job was attractive to me and the colleagues were amazingly friendly. So I jumped right in. read more about Lars
In 2009, Händlerbund just half a year old, I with the second state law exam and a master in my pocket did not want to work in a typical law firm and am also not the type for public administration. read more about Anne
When I joined the Händlerbund in 2014, we were just under 100 employees. I came to Leipzig in 2006 to train as an IT specialist and later studied at the vocational academy. read more about Mischa
For the marketing team at Händlerbund, I am literally 'jack of all trades'. The variety in my job with constantly new challenges is extremely fun for me. read more about Maurice
What I particularly like about Händlerbund is that I can work independently, bring in my own ideas and adapt my training content to my interests. In the second year of my apprenticeship, I already took on my own tasks in both the assistance and HR departments. Trust and independence are values that the Händlerbund has conveyed to me. My colleagues have confidence not only in my work, but also in my baking skills. My hobby of baking custom cakes is very well received and I get more cake orders than I can fulfill. In the future, however, I don't want to become a baker, because I'm looking forward to working in human resources, which I can actively support after graduation. Recently, ten new apprentices have joined the Händlerbund, with whom I gladly share my tips of the trade.
When I joined Händlerbund seven years ago, I hardly knew anything about the e-commerce industry. SEO was also an absolute foreign word for me, which changed quickly. The ideas were just bubbling over and, with a lot of creativity and youthful carelessness, we worked our way into the most diverse online projects, reached their limits and celebrated successes. We were like a Start Up with the spirit to create something big. Often we had to end projects or start from scratch – not easy for a young person. From two people at the beginning, we have grown to almost twenty colleagues in the SEM sector. Today, I see it through "adult glasses" everything a little more relaxed. Meanwhile, I have built almost 300 content pages, which is why my colleagues affectionately call me "mother of the Händlerbund website". I am absolutely convinced that our products are super, and I love Händlerbund for that.
On 1 June 2016, a new phase of my professional career began – I started working at Händlerbund. Even on my first rehearsal workday, the new job was attractive to me and the colleagues were amazingly friendly. So I jumped right in. I got all the support I needed and quickly found my way around. Thanks to all colleagues! But the Arlt family also makes it easy to feel good. Whether it is the Monday breakfast, the health care of Mrs. Arlt or the newly designed fitness room. By choosing to be a trusted customer service representative, I can assist many colleagues in word and deed and offer help when needed. The many good experiences from the company did not remain hidden at home. I was able to introduce my son Maximilian to the job opportunities in e-commerce. In 2018, he will now start training as an e-commerce retailer. He is excited, and of course, very excited at the start of this new chapter. 10 years of Händlerbund – a success story that will continue for a long time to come.
I will never forget my first meeting with our CEO Andreas Arlt. In 2009, Händlerbund just half a year old, I with the second state law exam and a master in my pocket did not want to work in a typical law firm and am also not the type for public administration. I had sent my first online application to Händlerbund and received a phone call just a few hours later. For ten years now, we at Händlerbund have been following a common path and my enthusiasm for what Händlerbund does and what it stands for remains unbroken. The legal department, in the meantime boasting 18 lawyers, is also "my baby" and a life's work, which my employees have created together with Andreas; a lot of work, ideas and strength. As a professional mentor, he not only supported us professionally, but also exemplified free thinking and creativity for new challenges. What we do, we do with untiring commitment, joy and high quality standards. A big thank you goes to my colleagues!
When I joined the Händlerbund in 2014, we were just under 100 employees. I came to Leipzig in 2006 to train as an IT specialist and later studied at the vocational academy. Händlerbund is my first employer and has supported me throughout the entire training period. The relaxed working atmosphere and the very relaxed interaction with each other often make my work easier. Thanks to the many innovative business ideas, we are always implementing new IT projects. I particularly like the fact that my job is varied and I always have new projects and tasks to master so that it never gets boring.
For the marketing team at Händlerbund, I am literally 'jack of all trades'. The variety in my job with constantly new challenges is extremely fun for me. Not only do I support the marketing activities of Händlerbund, I am also a driver for our trade fairs and events, an employee photographer with his own studio, an office dog sitter and a coffee junkie all in one. Today I am glad that a longtime friend, who has been working for Händlerbund for five years, suggested the job to me.
A Representation of Interests – the 360° Principle
Since the founding of the Händlerbund in 2008, our focus has clearly been on the representation of interests and legal support in online retail. However, e-commerce has become much more complex in the last ten years. Thus, a new service network emerged from the needs of our members.
Within this network the representation of interests is still one of the central tasks of the association. For this reason, Händlerbund has offices in Berlin and Brussels, for example, and actively participates in political events with statements and recommendations for action. In addition, our other service partners have adapted to the diverse needs of the e-commerce industry.
Much More than Legal Services
Händlerbund continues to offer proven legal texts as well as legal advice, warning protection and everything that is required for legal protection in e-commerce. When we speak of Händlerbund today, we mean a larger network that will continue to grow in the future.
This includes, for example, our wide range of news. OnlinehändlerNews always informs about current events in the industry, gives valuable legal tips, and in the meantime, even publishes a monthly print magazine with background reports. In addition, we also offer events throughout Germany that support companies in their professionalisation in a very practical way.
But that's not all. The HB Expert Center connects retailers and agencies with each other and telbes offers professional customer services. And that's not the end of it either. On our website, you will find detailed information about all our network partners.
Professional Services – Perfectly Matched
Each service stands on its own and can be used independently of other booked services. However, if you decide to choose several of our service partners, you will receive professional services that fit together perfectly. Our many years of experience, which have shaped and further developed our own self-image since 2008, are of particular help to us in this respect. The result is a comprehensive service network that competently supports e-commerce companies in their professionalisation.
Find out now about Händlerbund’s services.
Händlerbund Legal Notice