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(Mon.-Fri. 8.30 - 19.00) +49 341 926590

Fax: 0341 / 926 59 100 E-Mail: info@haendlerbund.de

Phone:+49 341 926 59 560

Mon.-Fri. 8.30 - 19.00

Phone:+49 341 926 59 560

Mon.-Fri. 8.30 - 19.00

The largest e-commerce association in Europe
with more than 80.000 secured online presences

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+49 341 926 59 560

info@haendlerbund.de

+49 341 926 59 100

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Fact sheets / White paper


Screen Whitepaper Italy E-Commerce

In order to make it easier for merchants to enter the Italian online market, the Händlerbund has summarised the most important regulations and aspects in a corresponding white paper.

File format: pdf | Date: 16.11.2018 Download

Screen Whitepaper German E-Commerce

Germany is one of the most attractive e-commerce markets in Europe. The whitepaper informs you about important topics such as law, logistics, payment, marketplaces, social media, mobile and cross-border e-commerce in Germany.

File format: pdf | Date: 16.11.2018 Download

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The Händlerbund surveyed more than 500 online retailers on the subject of shipping. Many smaller retailers handle large order quantities and place more value on reliability than on costs. All results of the study are presented in clear graphics.

File format: pdf | Date: 10.10.2018 Download

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The General Data Protection Regulation (GDPR) entered on 25 May 2018 into force - and with it the uncertainties. Our "How To" guide informs you about all important innovations so that you, as an online retailer, are prepared for the implementation of the legal regulations.

File format: pdf | Date: 31.07.2018 Download

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The Händlerbund has asked several hundred online retailers about their knowledge of the GDPR. In two studies in August and December 2017, five simple questions were put to those affected by the new General Data Protection Regulation. The graphic shows what has been done so far during the implementation.

File format: pdf | Date: 31.07.2018 Download

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In our Fact Sheet you will find all relevant information for the correct presentation of the labelling of chemical substances and mixtures in the online shop.

File format: pdf | Date: 31.01.2018 Download

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According to Section 9 (1) BattG, every distributor of batteries is obliged to take back waste batteries from the end user at or in the immediate vicinity of the point of sale free of charge.

File format: pdf | Date: 31.01.2018 Download

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In February 2018 there will be a change in the General Business Terms and Conditions regarding the sub-licensing of image rights to eBay. Our fact sheet provides extensive information for commercial sellers.

File format: pdf | Date: 26.01.2018 Download

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The German Electrical and Electronic Equipment Act (Elektrogesetz (in German), ElektroG) came into force on 24 October 2015. See all facts here.

File format: pdf | Date: 29.12.2017 Download

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Spain's e-commerce industry is burgeoning and chances for cross-border trade are growing. Our white paper provides tips and characteristics for entering the Spanish market.

File format: pdf | Date: 29.12.2017 Download

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China is the world's largest e-commerce market, but also amongst the most complex and hardest to do business in. With this white paper, Händlerbund and Azoya provide an overview of what retailers should consider when expanding their online business to China.

File format: pdf | Date: 08.12.2017 Download

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With the Consumer Rights Directive – CRD a new revocation policy came into effect. This fact sheet provides a detailed overview.

File format: pdf | Date: 16.10.2017 Download

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According to the Consumer Rights Directive – CRD, a company can make it possible for consumers to fill in and send a model withdrawal form or other declarations of withdrawal on their websites.

File format: pdf | Date: 16.10.2017 Download

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You have received legal texts for your Amazon shop (Marketplace) from us. The following instructions are intended to help you to correctly implement the legal texts in your Amazon account.

File format: pdf | Date: 07.08.2017 Download

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Many retailers use the reach of large platforms and sell their products on marketplaces. Legal stumbling blocks that occur when selling on Amazon & Co. have been clearly summarized in the infographic by Händlerbund.

File format: pdf | Date: 15.06.2017 Download

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In principle, the consent of the addressee is required. Such consent shall be subject to certain requirements when requested in electronic form.

File format: pdf | Date: 01.06.2017 Download

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With regard to current discussions at the national and European-global levels, Händlerbund e.V. presents its position on the issues surrounding value added tax.

File format: pdf | Date: 01.06.2017 Download

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Within the European Union a high level of consumer protection in distance contracts or off-premises contracts is in effect. Therefore, numerous information requirements have to be provided by traders prior to the conclusion of consumer contracts, which are distance contracts.

File format: pdf | Date: 19.05.2017 Download

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Trade with legal certainty in online marketplaces - Checklist.

File format: pdf | Date: 19.05.2017 Download

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Special offers are goods or prices marked as “individual goods”, whereby the quantity is not important.

File format: pdf | Date: 19.05.2017 Download

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In the information sheet, we show how commercial traders can update their legal texts on eBay, without the need to set up their promotions again.

File format: pdf | Date: 19.05.2017 Download

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You received legal texts from us for your eBay shop in PDF or Word formats. The following instructions will help you to correctly setup the legal texts on your eBay account.

File format: pdf | Date: 19.05.2017 Download

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What are the new information requirements? Who is affected by the new information requirements? These and further questions are addressed in our FAQ on Alternative Dispute Resolution (ODR - Online Dispute Resolution).

File format: pdf | Date: 19.05.2017 Download

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Information on the correct basic price information in online shops.

File format: pdf | Date: 19.05.2017 Download

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If goods come back damaged to the online trader, the question of a compensation arises. We explain whether the customer has to provide compensation and to what amount.

File format: pdf | Date: 19.05.2017 Download

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We explain what to take into account when selling new and second-hand goods.

File format: pdf | Date: 19.05.2017 Download

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The jurisdiction requires online traders, who advertise and offer goods in the B2B sector, to take all reasonable measures to avoid participation of consumers!

File format: pdf | Date: 19.05.2017 Download

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Add “incl. VAT, plus shipping” to all prices, unless you address your offers only to traders (see Fact Sheet “Set-up of a B2B shop”).

File format: pdf | Date: 19.05.2017 Download

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The warranty or liability for defects determines legal consequences and claims to which the buyer is entitled in the context of a contract of sale where the seller has delivered defective goods.

File format: pdf | Date: 19.05.2017 Download

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Right of withdrawal in e-commerce – we clarify frequently asked questions.

File format: pdf | Date: 19.05.2017 Download

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The Fact Sheet shall provide information on indication of shipping costs in an online shop. The following points are explained: no indication of insured or uninsured shipping; no shipping costs on request; indication of shipping costs already next to the item; shipping costs calculated by weight. Furthermore, this Fact Sheet also addresses the indication of payment conditions.

File format: pdf | Date: 19.05.2017 Download

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In this Fact Sheet, we provide tips and tricks for optimising FAQs and help pages and we will explain the 10 most frequent mistakes on FAQ and help pages.

File format: pdf | Date: 19.05.2017 Download

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This fact sheet provides a short overview on the general duties and laws online traders must obey in Germany.

File format: pdf | Date: 13.04.2017 Download

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The Infographic summarizes all important facts about ADR, ODR and the consumer dispute resolution law and shows the course of the arbitration procedure.

File format: pdf | Date: 09.12.2016 Download
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This fact sheet provides a short overview on the general duties and laws online traders must obey in Germany.

File format: pdf | Date: 10.08.2016 Download
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